New Boarders Handbook 2021

WHAT IF YOU WANT TO MAKE A FORMAL COMPLAINT? 34/35 The first thing you should do is talk to any member of staff you trust; you can take someone with you if you wish – a friend, an older boy or another member of staff. It is important for you to realise that, if you are in trouble, you can have someone with you when you talk to the Head of Boarding, the Housemaster, the Assistant Housemaster, the House Tutors or any senior member of staff in the School. If the matter cannot be settled to your satisfaction easily, then you can make a formal complaint. This is the procedure: • Write to the Head of Boarding or the Headmaster to say you want to make a formal complaint. • He will then write the complaint into the ‘Complaints Book’ held in the Duty Room. • You will then be told that your letter has been received and is being attended to. • You will be asked to discuss the matter either with the Deputy Head or the Headmaster. You can have someone with you – either a fellow pupil or a member of staff. • If, within a few days, you have not had the matter satisfactorily sorted out you may contact any of the people whose names, telephone numbers and addresses are listed on the previous page.